Customers wishing to return an item must contact La Maison du Café Trottet SA by phone or via the contact form available on the website.

The customer must wait for the reply of the Maison du Café Trottet SA in order to obtain a return number.

All returns must be complete (original packaging, manuals, accessories, copy of the invoice) and the returned products must be in perfect condition for resale, they must not be soiled or damaged. For food items, only unopened products will be accepted.

For Switzerland and the countries of the European Union, the transport costs of the return of the product are offered to the customer. For this, the customer must obtain from the Maison du Café Trottet SA a return label to be used to ship the package.

A return label can be attributed to the only condition: an error in the preparation of Trottet Coffees.

Accompanied by the order invoice and within a maximum of 30 days, you can contact us to request a refund. The goods must first be returned to the House of Coffee, Trottet SA. Goods examined, we notify you of the acceptance or refusal of the refund due to the condition of the goods and the return period. The goods must be new, packed in their original carton.

A return label is a ticket that allows you to return merchandise for free. To qualify, you must meet certain conditions: Goods ordered 30 days ago at most, new in its packaging box. An opened carton can not be returned and taken into account. Error preparing, sending and ordering from the customer cancels the return label.

You can place your order by Internet directly by logging in, by e-mail specifying the products and quantities + a possible promotion, by mail or telephone. From CHF 25.- or EUR 20.- shipping costs are offered.

Your order may have been canceled due to a mailing address not found, an invalid email address, or ordering amounts too high. You can re-order by selecting a credit, twint, or other advanced payment method that guarantees the correct information about your contact information.

If you opt for the priority shipment and your request has not been respected, you can ask for the refund or the credit note for the amount of the priority delivery costs.

Each coffee machine has a different service system. To view it, click HERE .

Si nous nous sommes trompés dans votre commande, le SAV vous assure l'envoie d'une étiquette retour vous permettant de renvoyer le café erroné. En revanche, si l'erreur provient de votre commande internet, il faudra renvoyer les produits à vos frais. 

Subject to errors and findings. in the case of non-functional machines, Trottet Cafés send you a Return label to return the goods. In the meantime, a new coffee machine is sent to you.

Before proceeding with this step, it is important to consult our after-sales service and to contact the appropriate supplier of your coffee machine. You can find it here .

It is possible to make a payment directly on the internet by American Express, VISA, Mastercard, Paypal, Twint, PostFinance, Payment in advance or payment on invoice.

It is possible that due to security, your account no longer has the option to choose the method of payment invoice. In addition, if your order contains a coffee machine or accessory of great value, coffee grinder, payment by invoice is not possible.

The Company's website has a high security system. The payment is secure and allows a very fast processing of orders made on our website.

The customer is automatically directed to our banking partner during their payment process. The information is strictly secure, confidential and not found by others.

Each gift card consists of a promotional code. It is to be used directly in your internet order in the order summary area. The promotional code can not be used otherwise.

The Trottet conditions are authentic. If a promotional code is advertised that is valid 1 x per customer account, it can not be used multiple times. However, according to the promotional code of the moment, it is possible to use his check several times.

It is not possible to share or disclose your promotional codes to others, otherwise it will be canceled to whoever should benefit. Each code is confidential and valid per customer account.