After-sales service by brand
The products are guaranteed for 24 months for (private) households, and 12 months for machines, mills, professional accessories. All products can be returned in new, original packaging (never used) within 30 days. Return costs are the responsibility of the Customer. Products under warranty exchanged for a new item do not extend the warranty.
Are excluded from the warranty:
breakage
Wear parts (seals, filters, filter cartridges, grids, water tank, etc.)
Failures due to accessories
Corrosion, oxidation, normal wear and tear
Damage caused by natural/manipulative causes (floods, damage, fires, etc.)
Insufficient maintenance
Intervention by anyone other than a technician approved by the product brands
Misuse (e.g. error in commissioning)
Overuse / Use above manufacturer's recommendation
Use of a household product for professional purposes
Bad appreciation / respect of the characteristics / data in the technical sheets
Use and exploitation of the product for purposes other than recommended
Accessories / missing parts
Damage caused by the Customer
Returned products not identifiable to the customer (sender)
Products ground on demand
Procedure for a product under warranty
In the event of a product defect (product under warranty), the Customer contacts the Seller directly or will contact the appropriate service center directly, depending on the brand of the product. The costs of returning to the Seller or to the service center of the brand are at the expense of the buyer. In the event of a return without guarantee, an estimate will be automatically drawn up and invoiced to the Customer. Returns of products under warranty or excluded from warranty are invoiced to the Customer. To return a guaranteed product, the Customer must pack the product in its original box, with all the accessories and cables as well as a copy of its guarantee certificate (invoice) in order to assert the guarantee.
All repairs include prepayment. A second-hand product does not benefit from a possible exchange, reversal or refund.
Repairs provided by the Maison du Café, Trottet SA
The following guarantees are valid 2 years of guarantee for a household product (private), 1 year for professionals. These warranties apply exclusively to products purchased on trottet.ch/.com or in stores and exclude products purchased from other shops.
Contact details: Rue Emma-Kammacher 4, 1217 Meyrin on 022 719 00 00.
Ascaso
Balzani
Baratza
Bialetti
Commander
Didiesse
Espro
franke
macap
Evoca Group
New Simonelli
Santos
Technivorm
Victoria Arduino
After-sales service by brand & contact
The Customer is requested to return his device directly to the manufacturer, without obligation to notify, with a copy of the purchase invoice, except Krups.
Delonghi : Lattichstrasse 6 – 6340 BAAR – 041 766 87 27
JURA : Kaffeewelstrasse 7 – 4626 Niederbuchsiten – 062 389 82 33
Melitta : Bahnoffstrasse 47 – 4622 Egerkingen – 062 388 98 30 – melitta@melitta.ch
Krups: GR Rapido Service GmbH - Grindelstrasse 48 - 8303 Bassersdorf - Roberto Magnanelli - info@rapido-service.ch - 044 837 18 40
Philips Saeco : Sertronics AG - Service for Electronics - Lindächerstrasse 1 - 5413 Birmenstorf - 056 417 71 11 - service@sertronics.ch
Lelit : EspressoWorld AG – Bahnofstrasse 8 – 3280 Murten – 026 672 20 01 – info@espressoworld.ch
Saeco : Sa Toma AG – Gummertliweg 7 – 4702 Oesingen – +41 62 388 20 50 - info@satoma.ch
Ariete : Ohmex SA - Rue de Lully 5C - 1131 Tolochenaz - rma@ohmex.ch - dcrausaz@ohmex.ch
La Maison du Café, Trottet SA declines all responsibility for the costs invoiced by the supplier.
A coffee machine returned to Maison du Café, Trottet SA, will be returned to the Customer subject to administrative, processing and shipping costs, i.e. CHF 60.- for returning the device to the Customer. The Customer agrees to return the device to the manufacturer, in accordance with the after-sales service of our General Terms and Conditions.
By returning the machine to the supplier's after-sales service, the Customer agrees to include all the necessary documents with: Surname, first name, postal address, e-mail address, telephone number and purchase invoice for the coffee machine.
After-sales service prices
The after-sales service intervention costs are CHF 160.- excluding tax / hour for the technical service, then CHF 149.- excluding tax for trips to Geneva, Vaud-La Côte. The estimate costs are CHF 40.- for products from the Maison du Café, Trottet SA, and CHF 80.- for professional coffeemachine.
Intervention procedure at the Maison du Café, Trottet SA
The Customer informs the Seller of the problem related to his product, which is still under warranty. Upon confirmation, the Customer may return his machine to the address: Rue Emma-Kammacher 4, 1217 Meyrin. Machines with lack of wear (maintenance, limestone) are not covered by the warranty. The product warranty is limited to the obligation to replace at our expense in whole or in part the equipment recognized as defective by our technical service. Quotes and repairs for coffee machines outside the warranty are to be paid in advance. For a product outside the warranty, a paid quote is established. In the event of rejection of the quote, a contribution to the costs of checking a household appliance (such as capsule machines, coffee makers) of a minimum amount of CHF 45.- is invoiced, then CHF 80.-- for professional appliances.
Repair time and return
Depending on the flow of the after-sales technical service, a period of 10 to 30 days is estimated for the repair and return of the goods. No product can be sent as an exchange during the repair period. The “after-sales service by brand” repair times are communicated directly by the brand, and La Maison du Café, Trottet SA declines all responsibility.