General conditions of sale and delivery and general conditions of the maintenance contract for professional customers
All products are sold new, in the original packaging. The affairs of the Maison du Café (hereinafter Seller), Trottet SA and the buyer (hereinafter Client), are exclusively governed by the conditions below. The following conditions prevail over all conditions sent by the buyer or appearing on documents. Cafés Trottet reserves the right to adapt or modify these general conditions, thus automatically applying to any order.
Offer, conclusion of the sales contract
The offers of La Maison du Café, Trottet SA online or in store are aimed at customers of legal age and capable of discernment, in Switzerland or in Europe*. By placing an internet or telephone order or an in-store purchase, the Customer declares to have read and accepted the general conditions of sale below.
The Customer receives his order confirmation by e-mail or by telephone, and the Seller reserves the right to refuse an order whose quantities exceed the usual consumption of a household. The order is clearly confirmed and firm upon receipt of the goods.
To enter an order, the Customer must first log in with his personal identifiers or as a visitor. For this, order or for information purposes, the Customer is required to include all his contact details (surname, first name, address, e-mail, telephone number). In the event of a lack of information relating to the Customer, the Seller reserves the right to cancel the purchase without proof.
The products indicated "Contact us" are valid subject to the availability of suppliers. Unavailable products with an "unavailable" notice must be communicated to the Seller, in order to obtain an equivalent credit. In addition, the Seller reserves the right to deliver the goods without the missing products.
Order and delivery
Orders are entered on the trottet.ch or trottet.com website, in store in Meyrin or by telephone. If an article is not available, the order will be canceled, without the power to assert claims by the buyer. Cafés Trottet reserves the right to deliver goods partially, without asserting additional claims. Undelivered “Unavailable” products are automatically refunded or credited in the form of a voucher to the Customer’s internet account.
In the event of a promotional order, the change, return or cancellation is void. An order notified for withdrawal cannot be renewed. An order selected under "payment by invoice" may be rejected by the automatic credit check system. For an exam to work, it is imperative to provide complete home address information. This must be registered with your Post Office. In the event of a negative credit check, please select another payment method.
Delivery times are purely indicative, without commitment. If it is impossible to meet a certain delivery time, the Customer may, without further ado, withdraw within 30 days of confirmation, in writing.
Deliveries are made in Switzerland or Europe*, at the Customer's expense. Delivery is free from CHF 35.- in Switzerland, and from EUR 59 in Europe*. Orders confirmed before 4 p.m. are delivered within 24 to 48 hours in Switzerland, then within 10 working days with Colissimo, the French post office for Europe (European Union). Deliveries in Germany are free from 59 euros, with a supplement from La Poste (Colissimo) of 4 euros.
The Seller cannot be held responsible for a delay in delivery by the parcel transport company. Coffee machines, grinders and accessories are sold exclusively in Switzerland. Delivery delays can be justified by the transport company or a large flow of orders, without being able to hold the Seller responsible. The company reserves the right to offer an equivalent product in the event of unavailability.
The Customer undertakes to check the goods received immediately. The damage caused by the delivery must be communicated on the day of receipt to the carrier as well as to the Seller. Deadline exceeded, the products are considered accepted. Coffee machines compatible with the Nespresso®* system are not shipped with internal samples. Orders not delivered and returned to sender are canceled and/or refunded. For purchases from resellers, agents or retailers, the transport conditions are ex-factory in Meyrin, Ex Works.
Online or in-store orders are exclusively reserved for domestic, private or reasoned professional use, and the quantities available are limited in order to guarantee a fair supply for all our customers.
Resellers benefiting from a “reseller” rate cannot combine their rates with promotions available online or in store.
All prices are indicated in Swiss francs or euros on trottet.com. They are generally displayed including VAT. The prices displayed are indicative. The Company reserves the right to modify its prices at any time (price change, clerical error, printing or calculation). The products sold are offered within the limits of available stocks, and the Company reserves the right to limit the quantities per order and per Customer. These rules apply to online site, order by phone or purchase in store. Internet prices prevail. Prices or promotions displayed on social networks are not considered an offer.
The promotions as well as the promotional codes received are only valid on the internet prices including tax of the moment and cannot be combined with other prices or offers. These are only valid during the period mentioned. Internet promotions are authentic during their visibility and may be suspended by the Maison du Café, Trottet SA at any time.
Promotions are only valid for 24 hours, unless otherwise stated. Are not valid on the Budget and Café Classic range, coffee packs, machine packs, or any other current and/or similar promotions. Offers cannot be combined. If several promotions are activated, they cannot be combined. Authentic promotions are the only promotions displayed on www.trottet.ch or trottet.com during a given period. Advertised promotions are only valid on coffees, unless otherwise stated.
Online promotions are only valid once per customer/household/company. A customer account cannot take advantage of the same offer twice. Promotional codes cannot be transformed into a voucher or credit on a customer account. The promotion is valid for a specific time, see promotional banners. Credits and/or credits can be claimed within 30 days of their issuance.
VAT, import duty
Shipments to Switzerland are invoiced with Swiss VAT included. Shipments to a country in the European Union are invoiced with French VAT included. For shipments outside the European Union: any customs and import duties are the responsibility of the Customer. It is up to the customer to find out from the local authorities about any restrictions on the importation of products before validating an order.
Payment and retention of title
All our prices are calculated net. Invoices must therefore be paid without any deduction and no later than 30 days after the invoice date. In the event of non-compliance with this payment deadline, the Seller is entitled to charge default interest of 7%. It reserves the right to fulfill orders from new or existing customers against reimbursement or against advance payment.
Orders with a value greater than CHF 100.- are eligible for advance payment.
A copy of an invoice is charged CHF 15.- / EUR 15.-.
Payment methods :
Payment on collection of goods in store
Credit card (American Express, Visa, Mastercard)
Loyalty points: In the "customer" space under "loyalty points", it is possible to consult the current balance of points, transformed into a sum. This sum can be used as payment on all orders.
For the first payment reminder, the Seller invoices an indemnity of CHF 25.- excluding tax, on the second reminder, an indemnity of CHF 35.- excluding tax is required. On the third reminder, Cafés Trottet demands compensation of CHF 49.- excluding VAT. In the event of unsuccessful reminders, the unpaid amounts can and will be assigned to a collection company, whose annual interest may be charged. The collection company also reserves the right to charge administrative fees.
The delivered goods remain the property of La Maison du Café Trottet SA until full payment of the balance of the invoice. La Maison du Café Trottet SA is entitled to make a corresponding entry in the register.
Returns, warranty, repairs and satisfaction
The products are guaranteed for 24 months for (private) households, and 12 months for machines, mills, professional accessories. All products can be returned in new, original packaging (never used) within 30 days. Return costs are the responsibility of the Customer. Products under warranty exchanged for a new item do not extend the warranty.
Finally, returns related to various accessories delivered in France and Europe are the responsibility of the customer.
Are excluded from the warranty:
Accessories missing from the product
Damage due to a fall, shock or natural wear
Non-maintenance of the product (mandatory monthly descaling, tablet, etc.)
Damage caused by the intervention of the Customer
Non-identifiable returned products (shipper information)
Products ground on demand
Procedure for a product under warranty
In the event of a product defect (product under warranty), the Customer should contact the Seller directly or contact the appropriate service center directly (https://www.trottet.ch/fr/content/17-service-apres -sale-by-brand). The costs of returning to the Seller or to the service center of the brand are at the expense of the buyer. In the event of a return without guarantee, an estimate will be automatically drawn up and invoiced to the Customer. Returns of products under warranty or excluded from warranty are invoiced to the Customer. To return a guaranteed product, the Customer must pack the product in its original box, with all the accessories and cables as well as a copy of its guarantee certificate (invoice) in order to assert the guarantee.
The Company's website has a high security system. Payment is therefore secure and allows very fast processing of orders made on our website.
The customer is automatically directed to our banking partner during his payment process. The information is strictly secure, confidential and untraceable by others.
Customer service is available at Rue Emma-Kammacher 4, 1217 Meyrin, by e-mail at firstname.lastname@example.org or by telephone at +41227190000.
Everything that appears on the Company's site properly belongs to it. The Company is the sole owner of the images, texts, works, documentation. Reproduction or copying of the Company's website is strictly prohibited.
Reservations / Disputes
The manufacturers supplying the products reserve the right to modify any specifics of the products they supply. The Seller is not held responsible for this and the customer alone must be informed of these modifications.
This contract is subject to Swiss law. The official language of the contract is French.
The data collected via orders made on the trottet.ch or trottet.com website is intended to improve the quality of the products and services sold. This is also the motivation to better meet customer expectations. Customers agree to the Company using the information entered.
The commercial activities of the Company/Seller are based exclusively on Swiss law. The place of performance and jurisdiction are Geneva.
Reactive after-sales service: Our solutions
By opting for the “Coffee Comfort” contract (counter of the coffee machine as proof), the Customer benefits from the following advantages:
Coffee: Regular and fast delivery of coffees within 24 hours
Breakdown: In the event of a breakdown, replacement of the coffee machine within 24 hours
Warranty: According to warranty, repair and quote (see FAQs on www.trottet.ch)
Logistics for after-sales service:
Two practical solutions are available to the Client:
Free of charge: The Customer drops off the machine for after-sales service at our workshop in Meyrin and picks up the machine on loan. Upon repair, the Customer recovers his coffee machine by returning the machine on loan.
Comfort Plus: The Company recovers the machine in after-sales service in exchange for the coffee machine on loan at the rate of CHF 149.- excluding VAT/travel to Geneva-La Côte. For other regions, please send us a request.