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Return and Refund

How can I claim a refund?

Accompanied by the order invoice and within a maximum of 7 days, you can contact us to request a refund. The goods must first be returned to the House of Coffee, Trottet SA. Goods examined, we notify you of the acceptance or refusal of the refund due to the condition of the goods and the return period. The goods must be new, packed in their original carton.

To make a return, are the costs payable by me?

The return costs are the responsibility of the customer if it is a standard return or an error on his part. In the event of an error in the Company's merchandise, it will bear all the costs associated with the return.

I want to exchange one product for another. Are the costs payable by me?

The return costs as well as the costs of sending the new article are the responsibility of the Customer.

I don't like the article. Can I return it?

The Customer can return his product within 30 days. It will be refunded in the form of a credit to the customer account for a future order.

Can I get a full refund for the returned product?

If the product is defective, the Customer must undertake the return steps within 7 days in order to be fully reimbursed.